Payment, Cancellation & Refund Policy
Last updated: 22 October 2026
Pricing
All services are tailored. We do not publish standard rates; fees are discussed with you in advance and confirmed in a written quotation or service agreement before any work begins.
Payment
Payment is made by bank transfer against an invoice stating the amount, currency, due date and payment reference. Unless agreed otherwise, invoices are due within 14 days. For larger or longer engagements, we may agree on an advance payment or payment in instalments. No payments are processed through this website.
Cancellation
To cancel or reschedule, email info@sn-consultancy.nl with your name, invoice or project reference and the requested change. Work already performed and costs already incurred up to the moment of cancellation may be charged, as set out in the engagement agreement.
Right of withdrawal for consumers
If you are a consumer and the agreement was concluded at a distance, you may withdraw within 14 days of its conclusion without giving a reason. If you expressly ask us to start within that period, you pay a proportionate amount for the services already provided, and the right of withdrawal ends once the service has been fully performed with your prior consent.
Refunds
To request a refund, email info@sn-consultancy.nl with the invoice reference and a short explanation. We review each request against the agreed services, the work completed and applicable law, and inform you of the decision. Approved refunds are transferred to the bank account from which the payment was received, normally within 14 days of the decision.
Questions about an invoice
If you believe an invoice or payment is incorrect, please contact us promptly so we can investigate. This does not limit your statutory rights.